Customer Relationship Management
To help businesses manage their interactions with customers, & enhance sales & marketing efforts.
Targets CRM software is designed to help businesses manage their interactions with customers, improve customer satisfaction, and enhance overall sales and marketing efforts.
Here are some key features in Targets(CRM)
Contact Management
Maintain a comprehensive database of customer and prospect information, including contact details, communication history, and preferences.
Lead Management
Capture and track leads generated from various sources, manage lead qualification, and assign leads to sales representatives.
Sales Pipeline Tracking
Visualize the sales pipeline with a clear view of deals at different stages, enabling sales managers to prioritize and allocate resources effectively
Customer Interaction Tracking
Record and track customer interactions across different channels, including emails, calls, meetings, and social media interactions.
Task and Activity Management
Assign tasks, set reminders, and schedule follow-ups to ensure timely and effective customer engagement.
Reporting and Analytics
Generate reports and dashboards to track sales performance, customer behavior, conversion rates, and other key metrics.
Customer Support and Ticketing
Manage customer inquiries, issues, and support requests by creating and tracking tickets. Ensure timely resolution and customer satisfaction.
Mobile Access
Provide mobile access to sales representatives and customer support teams to manage contacts, opportunities, and tasks on the go.
Document Management
Store and manage customer-related documents, contracts, and proposals within the CRM.
Data Security and Access Controls
Implement role-based access controls to ensure data privacy and security, limiting access to sensitive customer information.